I’d like to inform you about my move into a UW supplied property
What information do you need to know about my move?
I've just moved in but I don't want you to be my supplier, what do I need to do?
I’d like to inform you about my move out of a UW supplied property
I'm moving, what do I need to do?
After I move, when will I receive my final bill?
I’m moving home, when should I cancel my Direct Debit?
I’m a Prepayment customer – do I need to tell you I’m moving?
What do I do if I want to close my account and not take UW services when I move?
I have already let you know about my move date, but the date has changed. What do I need to do?
I’ve moved and my final bill shows I’m in credit, when should I expect a refund?
What happens if I forget to tell you before I move?
When do I need to let you know I'm moving?
What do I need to do to take my services to my new property?
I’m moving out and currently living with someone not named on my UW account who would like to continue with the services at the property, do I need to log a home move?
I’ve had a Legal Name change, what do I need to do?
I’ll no longer be jointly responsible for the services at the property, but the other person will be. How do I remove my name from the account?
I’m the account holder and want to add my partner or housemate’s name on the account. What do I need to do?
I’m a landlord/letting agent, how do I inform you of new tenants?
I'm the landlord of an empty property, what should I do?
Why is the energy section of my final bill higher/lower than I expected?
I’m switching to another supplier and not moving home, do I need to close my account?