When will I receive my final bill from my previous supplier?
How long does it take to switch?
What happens to my smart meter when I switch?
How do I submit my opening meter reading?
What happens to my balance with my previous supplier?
I’ve changed my mind. Can I cancel my switch?
What’s the difference between a fixed and variable tariff?
Why's my bill higher after my smart meter was installed?
I've been charged exit fees for energy, what is this?
How do I set up, cancel or review my Budget Plan?
What does Calorific Value on my gas bill mean?
The meter serial number on my bill seems wrong, what should I do?
What additional help is there if I'm struggling to pay my energy bill
Have my Economy 7 meter readings been billed the wrong way around?
Why's the amount I'm paying for energy higher than the amount I was quoted at the start?
Why are the meter readings I gave not showing on my bill?
What's the daily standing charge?
Why have you estimated my bill?
What is a Budget Plan?
Independent advice and financial help for managing debt
What happens if I cancel my Direct Debit?
£400 Energy Bills Support Scheme
Prepayment Relief Fund
What additional help is there if I'm struggling to top up my prepayment meter?
Information on the Alternative Fuel Payment (AFP)
What's the Warm Home Discount Scheme?
UW Hardship Fund
I'd like help paying my energy bills
How often is my meter read?
Can I give my Feed-In Tariff (FIT) reading online?
Can I set up regular meter reading reminders?
I've given a wrong meter reading
How to take a reading using your second generation smart meter display
How do I submit my readings to UW?
How do I read my non-smart meter?
How do I read my smart meter?
I get an error message when entering my reading online
What Energy tariffs do you offer?
What's the Energy Price Cap and how does it affect me?
How can I check my credit on my smart prepayment meter?
How do I find information on Emergency Credit and Friendly Credit for my prepayment meter
How do I enable my supply after it’s been disabled?
How do I reconnect my in-home smart display to my smart meter?
How do I prepare for a smart meter upgrade?
How do I get a smart meter upgrade?
How to take an export meter reading on your smart meter
My top up isn’t showing automatically on my smart meter – what can I do?
First-generation smart meter guides
Find your smart meter user guide
Do I have to have a smart meter?
What are smart meters?
Second-generation smart meter guide
My smart meter display isn’t working properly
Moving first-generation (SMETS1) smart meters to the energy network
Find out more about credit smart meters
Find out more about prepayment smart meter
Is having a smart meter safe?
How does my smart meter send meter readings to you?
How do I know the installation of my smart meter will be safe and practical?
How do I use my second generation smart meter In-Home display
Is the information from my smart meter sent securely?
Planned maintenance: smart prepayment meters
How to top up your smart prepayment meter
I have an error code on my non-smart prepayment meter, what should I do?
I can’t top up my prepayment meter – what do I do?
Where can I find a user guide for my prepayment meter?
How to get help with your prepayment meter
How do I top up my prepayment meter?
Can I switch supplier if I'm paying on a prepayment meter?
What do the displays on my non-smart prepayment meter mean?
I'd like to check what debt I have left on my non-smart Prepayment meter
I've lost/damaged my pre-payment key or card
I'd like help understanding charges on my Prepayment meter
Can I have a prepayment meter?
What's the Light Bulb Replacement Service?
How do I get my light bulbs replaced?
How to identify the LED bulb you need replacing
Can I change my Economy 7 tariff(two rate) to a single rate tariff?
What's my meter serial number and where can I find it?
How do I find my supply point numbers (MPAN,MPRN)?
How do I find my meter?
What's the Smart Export Guarantee (SEG)?
What is the Accelerated Loss of Mains Change Programme?
Why didn't I receive a Feed-In Tariff (FIT) payment on my bill?
What happens if my Feed-In Tariff (FIT) company has gone bust?
How will I receive Feed-In Tariff (FIT) payments?
I’ve made changes to my Feed-In Tariff system, what should I do?
I am a landlord, can my tenant apply for the Feed-In Tariff (FIT) Scheme?
Is there a limit to the number of solar PV installations I am allowed for the Feed-In Tariff (FIT) scheme ?
What reading will I receive payments for from my Feed-In Tariff system?
How long will my Feed-In Tariff (FIT) payments last for?
Will I have to pay tax on my Feed-In Tariff (FIT) earnings?
Can I choose who receives my payments from my Feed-In Tariff earnings?
What happens if I don’t provide the Feed-In Tariff (FIT) read by the end of the month/quarter?
I’m installing a new Feed-In Tariff system – what equipment do I need?
My meter is going backwards! Is that right?
What's the Feed-In Tariff (FIT) scheme?
I think my Feed-In Tariff (FIT) system is faulty, what should I do?
What happens to my Feed-In Tariff (FIT) payments if I move home or I’ve bought a home with a FIT installation?
How can I apply for the Feed-In Tariff (FIT) scheme?
My Feed-In Tariff (FIT) meter has been exchanged. What information do you need?
What happens to my Feed-In Tariff (FIT) payments if I change suppliers?
I have a Radio Teleswitch System (RTS) meter. Am I affected by the signal being retired?
What to do if a gas appliance is condemned during a metering appointment
Energy efficiency advice
I'd like to know more about the Warm Home Discount scheme
What's the Winter Fuel Payment?
What is Value Added Tax (VAT) and Climate Change Levy (CCL) and do I have to pay it?
I would like to signup and switch my Energy services to UW?
I'd like a VAT Declaration Form
What's an Economy 7 or an Economy 10 (White Heat or Heatwise) meter?
What's energy theft how can I report it?
How do I cancel my metering appointment?
What's a Tariff Information Label (TIL)?
How do I cancel my energy services?