How do I add a Broadband service?
How do I set up my Whole Home Wi-Fi?
What should I expect on the day of Full Fibre installation?
How does automatic compensation work?
Will there be an interruption when my Landline and Broadband switches?
How do I change my Home Phone & Broadband installation appointment?
Why have I been charged for an engineer?
I'm having problems with my Wi-Fi
My broadband isn't working
My connection keeps dropping
How to check your test socket
My broadband is slow
I can't make any calls
Help setting up or changing my Wi-Fi password
I've got a problem with a calling feature on my home phone
My landline is faint, noisy or has disturbance on it
What can I do to improve the speed of my broadband?
I can't receive any calls on my home phone
I think there's damage to my phone line
I've got no dial tone on my home phone
Where can I find my broadband username and password?
How do I set up my Amazon eero devices?
I'd like help setting up my router
How do I return my router, booster, eero or dongle?
Where should I put my router?
What router will I receive with my UW broadband?
Can I connect using my own Wi-Fi router?
What do the lights mean on my router?
How do I configure my UW email service on an email app (e.g. iOS, Gmail)?
I'm having trouble receiving and/or sending emails on Webmail
How do I change/reset my email password?
I need help with an error message with Webmail
Where can I find information on setting up Webmail?
Where can I log in to Webmail?
What's Peak Saver?
Where can I find information on call features for my home phone?
What's Off-Peak Saver?
What's International Boost?
What do I do if I no longer need a static IP address?
What is port forwarding?
How do I use the IP addresses if I have a block of multiple static IP addresses?
How do I set up my router using a block of multiple static IP addresses?
How do I see my IP address?
How do I set up my router using a single static IP address?
Do I need a static IP?
What is a static IP Address?
What's the Broadband Speeds Code of Practice?
What is Whole Home Wi-Fi?
Do I need to contact my current broadband provider when taking UW Full Fibre?
How can I test the speed of my broadband connection?
I'd like guidance on online cybersecurity?
Where can I find information on my Broadband speed?
How do I change my Home Phone number?
Why are my call charges higher than expected?
How can I stop receiving nuisance calls?
Broadband Switching Guidance
What is the impact on my services when I switch my broadband to another provider?
Jan 2024 - Broadband Promotional Offer