How do I add or change a Direct Debit?
A guide to understanding your UW bill
When will my bill be ready?
Where can I get a copy of my bill?
How to make a bill payment
When will I get my first bill?
Why is my bill different from my quote?
How can I view my itemised calls?
How can I view up to date billing information on my broadband, landline or mobile service?
Independent advice and financial help for managing debt
What happens if I cancel my Direct Debit?
What's the Warm Home Discount Scheme?
UW Hardship Fund
I'd like help paying my energy bills
I'd like help paying my mobile, phone or broadband bills
How do I change the way you send my bills?
Can I change my Direct Debit date?
What are the benefits of paying by Direct Debit?
Refer a Friend FAQ's
When can I expect my services to switch or go live?
What's the Double the Difference Price Promise?
I'd like to know more about the Warm Home Discount scheme