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Bereavement FAQs

Notification of a Bereavement

What should I do if the account holder has passed away?

Bills and Payment

What do I do if I’ve received a bill in the name of the deceased?

Will I get a refund?

How do I make a payment?

Property status and Meter readings

I'm going through the probate process and need to provide a meter reading - How do I do this?

Why do I need to tell you if the property is vacant, rented or sold? 

Non-Energy Services

Can I keep the landline and broadband or/and mobile service? 

Is there an early termination fee for mobile handsets? 

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Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority