Help and support

I’m switching to another supplier and not moving home, do I need to close my account?

When you’re transferring your services to another provider, you don’t need to complete a home move process. As part of the transfer process, your account will be closed on the transfer date. There may be an Early Termination Fee for some services, if they are currently in a contract.

If your switch is in relation to a problem with your supply or service, please do let our customer service team know before you arrange a new supplier so we can try and resolve any issues for you. You can do this by sending us a message via

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If you’d like to continue with some of your services with us, please don’t cancel your Direct Debit and we continue to issue bills accordingly.

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