Help and support

I'm moving, what do I need to do?

We know moving home can be stressful. That’s why we've got a dedicated Homemovers team who are here to make things run as smoothly as possible.

Simply contact us on 0333 777 0777 to let us know the following, and we'll arrange the rest for you:

  • The new address you're moving to.

  • The date you bought the property or when your new tenancy starts.

  • The date your current property was sold or when your current tenancy ends.

  • Your closing meter readings, if you don’t have smart meters.

If you already have your closing meter readings you can submit them


If you decide not to transfer our services to your new house/flat, we'll need your new address to send your final bill. If your account is in credit then we’ll arrange a refund.

Got a smart meter? 

If you have an in-home smart meter display at your current property (the device that shows you how much energy you’re using), please leave it behind along with any guides you were given. The display is linked to the smart meter at that property so it won’t work if you take it elsewhere. 

If your new home has a smart meter installed, there should already be a smart meter display there waiting for you.  

Transferring broadband?

If you are taking our broadband and landline services with you, please contact us at least 14–21 days before moving to make sure we can arrange the transfer in time for your move. Take any UW-supplied equipment with you to your new home.

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