Help and support

I have already let you know about my move date, but the date has changed. What do I need to do?

We understand move dates often change, so don’t worry. Simply let us know your new moving date and we’ll make sure your account details are updated with the new date. 

However, if you let us know after the initial move date, it may be that you’ll no longer have your landline and broadband services at your current address, as they will have been updated as per the initial date. In this case, they’ll need to be reinstated, which could take up to 14 days. Your energy supply will not be affected. 

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