Help and support

What information do you need to know about my move?

If you’re already a UW customer, we’ll need to know the following:

  • the date you’re moving out and will no longer be responsible for your property

  • the new address you’re moving to

  • which services you want to take with you

  • meter readings taken five days before or after your move-out date

If you’ve moved into a premise already supplied by UW, we’ll need to know the following:

  • the date you moved in and became responsible for the property

  • meter readings taken on your move-in date

  • contact details including any correspondence address different from the property address

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