Help and support

What happens to my prepaid credit when I switch?

If you’re a Budget Control or Valuepay customer, we recommend that you use up your remaining credit before you switch to another network. 

If you still have a credit balance remaining after you’ve switched away, you can contact us for a refund within 30 days of your switch date. Your remaining balance will be refunded to you as a credit on your next bill. Our

includes the charge for this service. 

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