Help and support

Why can't people hear me or why can't I hear people on my mobile handset?

Here are a few things for you to try before you contact us:

  • Remove any cases or protective screens from the handset

  • During a call, press the 'volume up' key to make sure the handset's volume is not turned down

  • Try turning on the speaker while on a call to see if this makes a difference

  • Try using a set of headphones whilst making a call to see if there's a problem with the phone's speaker

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