Help and support

My mobile handset won't charge

There are a few things to check if your mobile isn't charging:

Check if the charging cable or plug is damaged

  • Try using another cable or plug

  • Check if there's any dirt or fluff in the charging port that could stop it from charging

  • If the charging port is damaged, you can send your mobile to us and we can give you a repair quote. Unfortunately, damaged charging ports aren't covered by the manufacturer's warranty

If you've checked that there isn't a problem with the plug, please contact us and we'll be able to help.

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