Help and support

I need help connecting my mobile to Wi-Fi

Here you can find the steps you can take to get your mobile device connected to your Wi-Fi.

The default Wi-Fi name and password can be found on the label on your router. UW Wi-Fi network’s start with the letters TNCAP.

How do I connect my iPhone to Wi-Fi?

  1. Go to Settings then select Wi-Fi

  2. Make sure your Wi-Fi is turned on (the slider should be green)

  3. Select the Wi-Fi network you want to join from the list

  4. Enter the Wi-Fi password

  5. Select Join in the top right of the screen

  6. After you've joined the network, you'll see a blue tick next to the network name

How do I connect my Android phone to Wi-Fi?

  1. Go to Settings within the phone

  2. Select Connections/ Wi-Fi and then select Wi-Fi

  3. Make sure the Wi-Fi is turned on (the slider should be on the right)

  4. Select the Wi-Fi network you want to join from the list

  5. Enter the Wi-Fi password

  6. Select Connect

  7. After you've joined the network, it will appear as connected

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