Help and support

What's Roam like Home?

All mobiles can be used in Europe (EU) and The European Economic Area (EEA) at the same cost as in the UK. 

Calls, texts and data used in the EU or EEA will be deducted from any inclusive allowances on your price plan, in the same way as if you were using your mobile in the UK.

Making and receiving calls You will be charged to receive calls when you’re abroad outside the EU or EEA, but it will not cost the person who is calling you any more than normal.

Receiving texts You may be charged to receive texts if you’re outside of the EU or EEA.

Normally, when you arrive in a different country, you receive a text message from us. This text will detail the costs for;

  • making and receiving calls

  • sending text messages

  • using data

Please be aware that you'll be responsible for all costs incurred, and remember - calls, texts and data used when you’re abroad outside of the EU or EEA are not included in your free calls or data bundle allowance.

The countries that this applies to are:

Zone EU / EEA

Austria, Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland, France, French Guiana (France), Germany, Gibraltar, Greece, Guadeloupe (France), Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (France), Monaco, Netherlands, Norway, Poland, Portugal, Reunion (France), Romania, Saint Barthelemy (France), Saint Martin (France), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

 Please see examples below:

Roaming charges Table

Further details on your tariff and charges can be found

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