Help and support

How can I switch my mobile to UW?

It’s really easy to switch your mobile service to UW. You won’t even need to call your current provider, as all the information needed to switch your mobile service is available by text. Depending on your preference, you can choose to keep your current mobile number or we can give you a new one.

Want to keep your mobile number?

If you’d like to keep your current mobile number when you switch to UW, you’ll need a PAC (short for Porting Authorisation Code). You can get this by texting ‘PAC’ to 65075 for free. 

Prefer to get a new mobile number?

If you’d prefer a new mobile number when you switch to UW, you’ll need a STAC (short for Service Termination Authorisation Code). You can get this by texting ‘STAC’ to 75075 for free. Just keep in mind that if you use a STAC, you’ll be given a new mobile number and won’t be able to get your old one back.

Then, all you need to do is share your PAC or STAC code with us when you order your SIM or after we’ve sent out your new SIM. The codes are valid for 30 days – but if your code expires before you use it, you can always  request another one.

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