Help and support

How can I switch from UW to another provider?

We're sorry you're thinking of leaving us. If there's anything we can do to help you stay, please get in touch with our team. We can look at your options and see if there's any offers which may suit you better.

Before you leave, we recommend texting ‘INFO’ to 85075 for free. This will give you information about the cost of leaving us if you’re still in contract, plus any other services that may be impacted. If you’re on a Pay as you go plan, this will give you information on how much credit you’ll lose once you switch.

If you’d still like to switch and take your number with you, you’ll need a Porting Authorisation code. You can get your PAC from us in the following ways:

  • Call us on 0333 777 3238

  • Log in to

  • Text ‘PAC’ to 65075 for free

If you’d like to switch but get a new number, you’ll need a Service Termination Authorisation Code (usually called a STAC). You can get your STAC from us in the following ways:

  • Call us on 0333 777 3238

  • Log in to

  • Text ‘STAC’ to 75075 for free

When you give the code to your new provider, they’ll contact us to cancel your mobile service (and switch your mobile number if that’s what you’ve requested).

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