Help and support

What's Roam like Home?

With Roam like Home, you can use your UW mobile to make calls, send texts and use data in Europe (EU) and The European Economic Area (EEA) at no extra charge, in the same way as if you were using your mobile in the UK.

For example, if you're on a Value Tariff with 5GB of monthly data allowance, you'll have a Roaming Limit of 5GB when roaming in the EU/EEA. This means you can use up to 5GB of your allowance at no extra cost. If you go outside of your contract allowances, you'll be responsible for any extra charges found in our


If you're on an Unlimited tariff, you may use up to 14GB of data a month while in the EU at no extra charge, in accordance to our


When roaming in the EU, always check the network that your mobile connects to. For example, if you're travelling to the Greek islands, your mobile may inadvertently connect to a network in Turkey. If you inadvertently connect to a non-EU network when abroad,

What countries are included in Roam like Home?

Austria, Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland, France, French Guiana (France), Germany, Gibraltar, Greece, Guadeloupe (France), Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (France), Monaco, Netherlands, Norway, Poland, Portugal, Reunion (France), Romania, Saint Barthelemy (France), Saint Martin (France), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Does Roam like Home include International Calls from the UK to European countries?

No, it doesn't. Calls made from the UK to European countries will be charged as international calls. International call charges can be found in our tariff guide


Roam like Home covers calls while you're in a European country to the same or another European country. See our table below for more detail:

Roaming charges Table

Having problems making calls, sending texts or roaming while in Europe? 

If you're service isn't working while you're in Europe,

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