Help and support

What is our Fair Usage Policy?

If you have one of our Mobile Unlimited plans or our Value Prime 40GB plan, a Fair Usage policy of 14GB whilst roaming in our European Zone will apply (i.e. you can use up to 14GB from your allowance while roaming).

Once you’ve used your Fair Usage policy amount when roaming, we will notify you and surcharges will apply to continue using data when roaming in our Europe Zone. You can read our full Fair Usage policy

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