Help and support

Priority Services Register - submitting a form online

Our Priority Services Register service is here to help people who need extra support to manage their account. It includes support such as free quarterly meter readings, gas safety checks, and having your bills sent in special formats like Braille or large print.

You can find out more about the specific services available on the register


Completing your application form

To check if you’re eligible to be included on the register and what may be available, simply

, complete, save, and email us back our Priority Service Register form below. We’ll then be in contact within 10 working days to let you know if we’re able to add you to the register and what happens next.

As well as providing your name and account number on the first page, please also ensure that on page 5 you read the information about how we'll store and process the details you provide in the form, and if you agree to these, tick the consent box alongside the date of your consent. Without your name, account number and your consent, we will be unable to process your application.

How to email back your completed form

Please send your completed form as an attachment via the 'Email us' option at the bottom of this page. In the drop down options please select ‘Account management’ then ‘Priority Service Register Form Submission’ and continue filling in the rest of required fields before attaching your form. Completing all the optional fields will help us review your application more quickly - so please provide as much detail as possible.

Any questions?

If there’s anything you’re not sure of when completing the form, or if there’s something you’d like to know about the services we provide before returning it, please call us and we’ll be happy to help. If you don't want to use the online form, you can also call us to request a hard copy of the form which we'll happily put in the post to you alongside a free returns envelope.

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