Help and support

BSL 999

If you are a British Sign Language user and it is an emergency, 999 BSL is a new free Emergency Video Relay service for Deaf BSL users to contact the Police, Ambulance, Fire Brigade and Coastguard emergency services through a BSL interpreter. Customers will be able to make video calls to BSL qualified intermediaries who can translate between the customer and the emergency services.

The service is available 24 hours a day, 7 days a week, 365 days a year.

  1. To use the service you will need to open the 999 BSL app

  2. Press red button to call

  3. Connect to a BSL interpreter

Which emergency services can I contact via 999 BSL? 

Police, Ambulance, Fire or Coastguard. 

When is the service available?

24 hours a day, 7 days a week, 365 days a year. 

How does the service work? 

You can use the 999 BSL app or Website to make a call to 999, it will go to British Sign Language (BSL) interpreter first, who will appear on the screen. The BSL interpreter will then call the 999 operator through landline and will relay the conversation. Please see video below for the demonstration.

To find out more and download the app click

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