Help and support

How do I know the installation of my smart meter will be safe and practical?

We follow a code of practice which has been developed for the national roll-out of smart meters, making sure you get a high standard of service throughout the installation process.

All suppliers must follow the rules set out in the code of practice for every installation. The code covers how your appointment will be handled, the training and skills that the engineer must have, and the information and support that you must be offered during the process.

These standards are set out in the Smart Meter Installation Code of Practice (SMICoP).

What training do smart meter installers have?

We take health and safety very seriously.

Our engineers go through extensive training, and their work is audited on a regular basis. 

You can see more about the health and safety measures we’re taking for COVID-19

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