Help and support

How do I get a smart meter upgrade?

Simply book your free appointment in a few clicks below.

Or you can give us a call on 0333 358 0175.

We'll ask you a few questions about your home and your meters, then ask you to pick an upgrade appointment time and date that works for you.

What happens next?

Our expert engineer will visit you on your chosen day. The upgrade usually takes around two hours.

If the 'book an appointment' option isn't available, or you’re having trouble booking it online, don't worry – contact us and we’ll help you get an appointment.

You can find more information about


Do I need to be home for the appointment?

It doesn’t need to be yourself or the account holder, but an adult (18+ years old) does need to be in for the whole duration of the smart meter appointment. Even if your meters are outside, the engineers will need access to the main fuse switch and internal connections.

We’ll ask for the best contact details when you book your appointment.

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