Help and support

How can I check my credit on my smart prepayment meter?

To find out how much credit is left on your smart meter, choose the relevant link below. If you’ve just topped up, it can take 45 minutes for credit to show on your meter or in-home smart meter display.

Checking credit on an in-home smart meter display

To see how much credit you have left for electricity and gas on your in-home display, choose the relevant link for your in-home display here:

Checking credit directly at the meter

To see how much credit you have left on your electricity and gas, choose the relevant link for your meter manufacturer below.

You’ll find your meter manufacturer's name on the front of your meter.

Second-generation meters:

First-generation meters:

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