Help and support

How can I check my credit on my smart prepayment meter?

Select the meter type you have:

Second-generation meters

It can take 45 minutes for your top-up to show on your smart meter display. To view your remaining electricity and gas credit balance:

Tap the ‘Home’ button to see your fuel balance. 

To see your balance, tap the ‘Lightning bolt/flame’ button: 

  • For electricity, tap once.

  • For gas, tap twice.

First-generation meters

Your smart meter display holds your last five top-ups for each meter. To see them, choose either Electricity or Gas from the Main Menu and they’ll be displayed with your current meter balance and how many days your energy will last. This is only an estimated amount of time and it’ll change depending on how much energy you use.

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