Help and support

Planned maintenance: smart prepayment meters

On this page you’ll find times and dates when planned maintenance will occur:

  • You won’t be able to top-up your smart prepayment meter during these times, in most cases.

  • Prepare in advance by reading the ‘How to prepare’ advice below.

  • Wait for the maintenance to finish before you try to top up.

When you’ll be affected

You can see the planned maintenance times that are coming up below.


  • Wednesday 1st - 6 hours - 8pm to 2am

  • Thursday 2nd - 3 hours - 6pm to 9pm

  • Tuesday 21st - 6 hours - 8pm to 2am

  • Thursday 30th - 2 hours - 6pm to 8pm


  • Wednesday 6th - 6 hours - 8pm to 2am

  • Thursday 7th - 3 hours - 6pm to 9pm

  • Monday 11th December - 1 hour - 6pm to 7pm


  • Thursday 4th - 3 hours - 6pm to 9pm

  • Tuesday 23rd - 6 hours - 8pm to 2am

If you run out of credit during these times, Emergency Credit is available on your meter. You can find out how to access it


How to prepare

To help you navigate these temporary disruptions, here are a few tips:

  1. Top Up in Advance: Make sure you have sufficient credit on your prepayment energy meter before the scheduled maintenance begins. This will help you manage your energy usage during any downtime.

  2. Conserve Energy: Consider conserving energy during this time by minimising non-essential electricity consumption. Turning off lights and appliances when not in use can help prolong the energy on your prepayment meter. For more energy-saving tips, please click


  3. Stay Informed: Bookmark this page, and visit it regularly for any future planned maintenance that may affect you.

Why this happens

Utility Warehouse, and the companies we partner with, carry out regular maintenance to ensure the safety, efficiency and reliability of our systems. This activity may temporarily impact your ability to top up your smart prepayment meter.

Although we understand this may be inconvenient, carrying out this work is essential. To help manage this, and give you as much warning as possible this page shows the planned maintenance times that are coming up.

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