Help and support

I'd like to check what debt I have left on my non-smart Prepayment meter

For gas meters:

  • Press the red button on the meter to navigate through the different screens.

  • Screen 27 will show you how much debt remains on the meter.

For electricity meters:

  • With the key in the meter, press the blue button on the meter to navigate through the different screens.

  • Screen S will show you how much debt remains on the meter.

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