What to do if a gas appliance is condemned during a metering appointment
Our Gas Engineers are legally obliged to carry out safety checks when working on your gas meter. This will include checking the safety of gas appliances. If these are found to be unsafe or dangerous, they’re obliged in some instances to condemn these appliances as they pose a real threat to your and your neighbours’ safety. Whilst the safety of the gas meter is our responsibility, the maintenance of the gas appliances in your home is the responsibility of the owner of the property. If an appliance has been condemned, it must not be used and needs to be replaced urgently.
If you’re renting
Contact your landlord. If you aren’t the homeowner and are renting, either from a private landlord, a council or Housing Association, it’s the landlord’s responsibility to ensure your gas appliances are operating and are safe.
If you’re a homeowner
If you own your own home, we understand that it can be expensive when appliances need maintenance or to be replaced. There may be support available if you’re struggling and have been left without heating, hot water or cooking facilities. In the first instance, you should contact the Gas Safe Register for support or advice. Their number is 0800 408 5500 (lines open Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm). You can also visit their website
. You can find more information on gas safety .Other support
For information on energy efficiency, you can call our energy efficiency line on 0333 003 5647. Alternatively, visit our
for tips and further support.Here are some other links to organisations which may also be able to help you:
Scarf are our Partners who offer energy efficiency advice and who may also be able to find available funding to help with the cost of repairs or replacements. A charity who also offer advice and help.www.gov.uk/improve-energy-efficiency
The Government’s website for energy efficiency, with further links to other organisations offering assistance and grants.