Help and support

What's the Energy Price Cap and how does it affect me?

The energy ‘price cap’ is the maximum price suppliers can charge customers on a standard or default tariff.

The price cap was introduced at the start of 2019 by the Government. This resulted in “a fair price for energy” to make sure energy companies don’t charge their customers too much, but also that they’re able to cover their costs of buying energy.

The price of your tariff is capped if:

  • You use a prepayment meter

  • You get the Warm Home Discount and/or

  • You're on a variable energy tariff (that's either our Value, Gold or Double Gold tariff)

The Government has recently made several announcements affecting the energy market. You can find the most up-to-date information about this, and how we’re helping you, by clicking

If you’re concerned you might struggle to afford any price changes, we’re here to help – you  can find advice


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