Help and support

How do I submit my readings to UW?

Send us a reading at any time –

. You’ll need to log into your account, and go to the energy service section.

Or use our

– it’s quick and easy. Just visit the ‘Energy’ section under ‘Services’.

These methods work for single-rate meters and two-rate meters (e.g. Economy 7).

Remember – the reading is accepted for the date you enter it, so take the reading and submit it to us on the same day. The best day to give a reading is the last day of the month, but giving a reading at any time still helps us bill you accurately.

I have a smart meter; why are you asking for a reading?

Smart meters usually send us your readings automatically. But in the unlikely event where you do need to manually send a meter reading from your smart meter (for example, if you’re a new customer or your meter isn’t communicating correctly), you can find information on how to do this

.

I’m having trouble submitting my meter reading online

Click

for some helpful tips on submitting meter readings online. 

Need help reading your meter?

There are a few different kinds of traditional (non-smart) meters out there, so we’ve put together

to help you understand your meters.

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