Help and support

How do I read my non-smart meter?

This page is for traditional (non-smart) meters. If you have a smart meter, go

Traditional (or non-smart) meters comes in all shapes and sizes. But the basic rules for reading them are the same, whether they’re a gas or electric meter: always read the numbers from left to right, and ignore the numbers in red or any numbers after a decimal point.

For more details, select your meter type below:  

                     

Free meter upgrade – never submit a reading again

If you have a traditional (non-smart meter) you have to give meter readings manually to allow us to bill you accurately. Otherwise, we have to estimate your energy usage.

With a smart meter, we'll receive your meter readings automatically so your bills are always accurate. You can find out more about smart meters and how to upgrade on our

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Other useful links: 

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