Help and support

How do I read my non-smart meter?

This page is for traditional (non-smart) meters. If you have a smart meter, go

Traditional (or non-smart) meters comes in all shapes and sizes. But the basic rules for reading them are the same, whether they’re a gas or electric meter: always read the numbers from left to right, and ignore the numbers in red or any numbers after a decimal point.

For more details, select your meter type below:  


Free meter upgrade – never submit a reading again

If you have a traditional (non-smart meter) you have to give meter readings manually to allow us to bill you accurately. Otherwise, we have to estimate your energy usage.

With a smart meter, we'll receive your meter readings automatically so your bills are always accurate. You can find out more about smart meters and how to upgrade on our


Other useful links: 

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