I've got an electricity emergency
If you have an electrical emergency, for example a power cut, you should callfrom your mobile or landline. Your telephone service will automatically direct you to the local electricity network operator in your area. It's available 24 hours a day, seven days a week, and it's free of charge.
No matter who your provider is, 105 is the number to call to get help. If there's a serious immediate risk, call the emergency services too.
Other serious issues
Meter technical issues: If you don’t have a power cut but there’s a serious problem with your meter that’s affecting your supply, duringyou can call us on 0333 777 0777. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.
Prepayment technical top-up problems: If you’re having problems applying top-ups to your meter, duringyou can call us on 0333 003 5644. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.
Prepayment non-technical top-up problems: You can find more information.
For less urgent problems, you might find the solution on.
Who is my local electricity network operator
If you'd like to know who your local electricity network operator is, please. You can then enter your postcode and find further details on how to contact them.