Help and support

I can’t top up my prepayment meter – what do I do?

If you’re unable to top up your prepayment meter, one of the resources below should help you.

Instructions on how to top up

You can find instructions on topping up here:

What to do if you’re having a technical issue

For problems applying top-ups, during

please call 0333 003 5644. Outside our opening hours, please call 0333 220 0233.

Emergency Credit and Friendly Credit – in case you run out of credit

You can find information on how Emergency Credit and Friendly Credit can help you if you run out of credit

.

Help if you’re struggling to afford credit

If you’re having problems affording your credit top-ups, you can find help

.

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