Help and support

I can’t top up my prepayment meter – what do I do?

If you’re unable to top up your prepayment meter, one of the resources below should help you.

Instructions on how to top up

You can find instructions on topping up here:

• Traditional (non-smart) meters

• Smart meters

What to do if you’re having a technical issue

For problems applying top-ups, during

our opening hours

Emergency Credit and Friendly Credit – in case you run out of credit

You can find information on how Emergency Credit and Friendly Credit can help you if you run out of credit

here

Help if you’re struggling to afford credit

If you’re having problems affording your credit top-ups, you can find help

here