I can’t top up my prepayment meter – what do I do?
If you’re unable to top up your prepayment meter, one of the resources below should help you.
Instructions on how to top up
You can find instructions on topping up here:
What to do if you’re having a technical issue
For problems applying top-ups, duringplease call 0333 003 5644. Outside our opening hours, please call 0333 220 0233.
Emergency Credit and Friendly Credit – in case you run out of credit
You can find information on how Emergency Credit and Friendly Credit can help you if you run out of credit.
Help if you’re struggling to afford credit
If you’re having problems affording your credit top-ups, you can find help.