Help and support

How do I withdraw money from my Cashback Card?

There are two ways to withdraw money from your Cashback Card:

1. Via any ATM that supports Mastercard

  • The maximum amount you can take out in a 24-hour period is £250.

  • There's a 50p charge to withdraw cash from an ATM, and there may be additional charges depending on the ATM provider.

2. Back to your bank account via the UW app

  • Money will go back to the bank account that you topped up from.

  • Please allow up to 3 working days for these payments to be processed.

These types of withdrawals are processed by refunding the last top-ups made from your bank account to your Cashback Card. If you withdraw an amount greater than the value of your last top-up, we will refund all/part of the previous top-up as well. This means that you may see the withdrawal appear as multiple transactions in your bank account.

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