Help and support

Why am I missing some cashback?

There are a few reasons why you might be missing some cashback that you were expecting:

Earning 1% cashback on online and in-store purchases

1% cashback on online and in-store purchases is limited to a maximum of £15 per month when you take four qualifying services.

To qualify for cashback, you’ll need to have at least 1 of the following service types live at the point of billing: 

  • Mobile 

  • Broadband (Broadband and/or home phone)

  • Energy (Gas and/or Electricity)

  • Insurance (Home Insurance and/or Boiler & Home Cover and/or Income Protector)

Instore purchases are instant but on some occasions, a retailer may take a few days to apply


Cashback doesn't apply for the following products in Sainsbury's:

  • Tobacco products

  • Postage stamps

  • Infant formula, milk or food

  • Gift vouchers and cards

  • Mobile phone top-up vouchers and cards

  • Spirits

  • White goods

  • Lottery tickets

  • Sainsbury's restaurants or coffee shops

  • Sainsbury's banking services such as PayPoint

You can download our


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