Help and support

Why does my UW app keep popping open by itself?

Some customers have reported an issue where their UW app randomly pops open on their mobile device. 

If this is happening to you, check if your UW Cashback Card is in close proximity to your mobile device (for example, in a phone case wallet/cardholder containing your Cashback Card) as some cards have a chip which automatically opens the UW app when the card is in close contact with your device.

You can stop this from happening by simply storing your Cashback Card further away from your mobile device, or you can

to request an updated replacement card which resolves the issue.

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