Help and support

What happens once I’ve placed my order?

We’ll let you know when your service will go live with us. We’ll also advise you if an engineer needs to visit your property and provide you with a time slot for a visit. We’ll also send you further reminders closer to the appointment or the activation date.

If the appointment date isn’t convenient for you, just let us know by contacting us on 0333 777 0777 at least two working days before the appointment, and we’ll be able to rearrange this for you. On the call, mention “Change broadband appointment” when prompted. It’s free to reschedule, but there’s a £50 charge if you miss your engineer appointment.

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