Help and support

My landline is faint, noisy or has disturbance on it

Try these steps – they might help to determine or help fix the cause:

Is the problem just with certain calls?

If so, it's probably their line, not yours. If your noticing it on all your calls please go to the next step.

Is your phone or cordless base correctly connected to your telephone socket?

Please check to make sure it's not loose, push both the connectors in at the socket and at the base.

Could your phone be faulty?

Try plugging a different phone in, ideally a basic corded phone. If you notice the line it better this may indicate an issue with your phone device.

Do you have broadband and a standard telephone socket?

Make sure you've got a microfilter connected to every telephone socket you actively use. This will reduce noise interference on your line. You don't need microfilters if you've got a pre-filtered socket but you will if you have a standard one:

Filter comparison

Is any other equipment interfering with your line?

Unplug everything, including any filters and test plugging just one phone directly into the telephone master socket – it's usually the one where your phone line enters your property.

Still not working?

Try your test socket, this will help eliminate if there is an issue with your internal wiring.

You can watch one of the videos below if you need help:

If your phone works, it means your line is okay. The fault is probably with your internal wiring or the socket front plate.

Would you like one of our engineers to fix your internal wiring?

We charge a £50 call-out fee for the first hour and basic materials – and £45 for every hour after this. There's a £50 charge if you miss your appointment.

If you're still having issues or need help you can


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