Help and support

I've got no dial tone on my home phone

Try these steps - they might fix it:

  • Is your phone connected to your telephone socket correctly?

    Make sure it's not loose, or come out by accident. Check the connector both at the socket and the one into the phone base.

  • Do you use a cordless telephone?

    If yes. check it's charged and has enough power.

  • Could your phone be faulty?

    Try plugging a different phone in, ideally a basic corded phone if you have one.

  • Is there any other equipment which may be interfering with your line?

    Unplug everything, including any filters and test plugging just one phone directly into the telephone master socket – it's usually the one where your phone line enters your property.

Still not working?

Try your test socket, this will help eliminate if there is an issue with your internal wiring.

You can watch one of the videos below if you need help:

If your phone works, it means your line is okay. The fault is probably with your internal wiring or the socket front plate.

Would you like one of our engineers to fix your internal wiring?

We charge a £50 call - out fee for the first hour and basic materials – and £45 for every hour after this. There's a £50 charge if you miss your appointment.

If you're still having issues or need help to go through these steps:

You can

and speak to our Technical Support team.

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