Help and support

I'm having problems with my Wi-Fi signal

Here's some helpful hints to see if it resolves the issue:

  • Turn off your router for a few minutes – turn off anything you want to connect to, such as your computer, laptop or phone. Then turn it all back on again.

  • Try moving your router or pointing it in a different direction to see if you can improve the signal – it may help to try it in some different places. If you can, avoid putting your router in the corner of the room, on the floor, or under furniture.

  • Are other electrical or wireless equipment interfering with your Wi-Fi signal? Try temporarily turning off TVs, microwaves, baby monitors, cordless telephones, or video transmitters. If they're sitting close to the router, you could also try to move them away from the router to rule out any possible signal interference.

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