Help and support

What routers are available?

All of our broadband plans come with the UW Wi-Fi Hub free of charge (there is a £5.99 charge for postage & packaging). This is the ideal companion to UW broadband, and provides fast speeds with great coverage for small to medium homes. 

If you have a larger home or would like the best possible coverage, we recommend adding

. This award-winning system includes Amazon eero devices that work together to blanket your entire home in fast, reliable Wi-Fi. 

Whole Home Wi-Fi is great value for money. Each individual eero device is worth £100, but you can get two eero devices from just £5 a month. We also throw in eero Secure for free (usually £25 a year). This gives you extra features such as advanced security, parental controls, ad blockers and more.

For more information check our 


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