Help and support

How do I set up my Amazon eero devices?

Before setting up your eero devices, you’ll need to have set up your UW Wi-Fi hub so it’s connected to the internet. You can view our complete router set-up guide

Setting up your new eero devices

Watch our step-by-step video guide to get you set up in minutes:

Once your UW Wi-Fi Hub is set up, download the eeros app on any supported iOS or Android mobile or tablet device. 

Once the app has been downloaded, you’ll be asked to set up an account. Then, you’ll need to follow the step-by-step instructions on the screen.

Where should I place my eero devices?

For a quick and easy setup experience, we recommend keeping your eeros in relatively close range to each other — a good rule of thumb is less than 50 feet between them and your UW router. Once your network is up and running, feel free to spread your eeros out around your home where you face weaker internet connection.

Read how to find your eero sweet spot on the eero website

A few useful tips while you’re setting up:

The app will talk about your ‘modem’ – this is your new UW router.

You can use any of your new eero devices as your ‘gateway eero device’ (the main eero that establishes the network).

Your eero devices all have an LED status light, which might change colour while you’re setting up. You can see what the different colours mean on the

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