Help and support

How do I change my Home Phone number?

If you'd like to change your home phone number, simply

by phone and we'll arrange this for you.

How long will it take? Depending on your setup this will take up to 3 working days. You'll be notified of the new number in writing.

Charges There is a one-off charge of £15 to change this for you (unless you can supply details of a crime), which will be added to your next bill. If you have Crime reference number please have this with you when you call.

Will if change my contract?

Rest assured changing a number does not enter you into a new contract, or change the one they're already in.

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