Help and support

Where can I find information on my Broadband speed?

It's worth remembering there are factors outside our control that can affect your connection.

The speed available on your line can be affected by:

  • How far your property is from the telephone exchange or street cabinet.

  • The quality of your telephone line and internal wiring.

The actual speed you receive can be affected by:

  • The processing power of your PC / devices.

  • How many people/devices are sharing your broadband connection at any given time.

  • Whether you use a wireless or cable connection between your router and PC, laptop or other connected devices.

  • If using a wireless connection; where you keep your router, the distance the signal must travel

  • The speed of websites that you visit.

  • If you connect at peak times, such as evenings, weekends or major sporting events.

  • Network capacity.

How can I test the speed of my broadband connection?

  1. Click this link


  2. Enter your home phone number

  3. Enter how the device is connected to the router - Wi-Fi or wired

  4. You'll be shown results as follows:

Download speed – this will tell you how fast data can be downloaded from the Internet to your device

Upload speed – this will tell you how fast data can be uploaded from your device to the Internet

To make your speed test more accurate, we recommend you test from a computer to your router using an ethernet cable when you run the test. Running these tests at different times of the day will help us to identify any patterns.

If you'd like to learn more about what faster packages may be available in your area, give our friendly customer service team a call today.

How do you work out my speed?

We work out the speed we expect you to receive from the telephone number or address that you give us.

Why is my download speed faster than my upload speed?

Broadband is designed to provide a faster download speed compared to upload speed.

If you're on our Standard Broadband service and you need a faster upload speed, you may want to consider upgrading to our Ultra service where the Upload speed can reach up to 20 Mbps, which is typically much higher than what’s available on Standard.

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