Help and support

How can I make an informed decision?

Before signing up for our broadband, we’ll provide you with a Contract Summary and Contract Information document. This will describe the services you’re taking, including speeds, charges, main contract terms and other useful information that helps you make an informed decision.

UW is also a voluntary member of the OFCOM Broadband Speeds Code of Practice. You can read more about this


Keeping you connected is important to us which is why we have an auto-compensation policy to support you in case of delays to the provision of your service. Find out more

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