Help and support

Where can I find information on setting up Webmail?

Webmail is our online email service that can be accessed directly through the

of your online account, and it's completely free!

Before you can access your Webmail through the link below, you'll need to set up an email account first, please

to your UW account and follow these steps:

  1. Click 'View your Phone and Broadband'

  2. Scroll down to Webmail

  3. To the right of Need another email account? Set it up here, click 'Create'

  4. Enter your desired email address and set your password

  5. It can take up to 24 hours for the email address to be created, although typically it should be much sooner.

Your email will be active as long as we're your Internet provider.

You'll be able to access your emails online through 

, which is available anywhere in the world using the internet.

Or, you can access through an email client, like windows mail, mac mail or outlook. To set this up on your PC, smartphone or tablet first.

You'll need these settings:

Username: this is your full email address

Password: your chosen email password

Incoming mail server IMAP or POP3:

Incoming port IMAP: 993 or POP3: 995

Outgoing mail SMTP server:

Outgoing port SMTP TLS: 587 or SSL: 465

Make sure that your security settings are set-up to enable TLS (or SSL if not available)

How many email accounts can I have on my Webmail?

You can create up to 10 email accounts.

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