Help and support

I need help with an error message with Webmail

Here's some common error messages you might see with our Webmail service, and some fixes:

Mail quota is full

You'll see this message when you've used up your available space. Simply delete some emails to make some room.

I get an CFN# 0005 error, or the webpage can't be found

You'll need to make sure that any old shortcuts or favourites that you had saved are updated to have the correct URL: 

Entry not found

Please contact our technical support team and we'll be able to help.

My third party email address isn't working

We've recently made some changes to our email service to improve email security.

If you're using an email address from a different provider you'll need to make sure that you're using their SMTP server and settings

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