Help and support

Do I need to tell my old provider I'm leaving?

Normally we can let your current provider know you’re switching to UW, so you don’t have to. But there are some scenarios where you’ll have to contact your current provider:

  • If you’re switching to us from Virgin Media, or;

  • You have an Full Fibre (FTTP) service with another provider who doesn’t use the Openreach network (see below).

  • If you currently don’t have Full Fibre (FTTP) broadband with another provider and want to take a Full Fibre (FTTP) tariff with us.

We recommend you wait until your UW broadband is live before you cancel your old broadband service to reduce the risk of having no broadband for a period of time.

How do I know if my current provider uses the Openreach network?

Here are the major providers that do use the Openreach network:

  • BT

  • Sky

  • TalkTalk

  • Plusnet

  • NOW Broadband

  • Vodafone

  • EE

If your provider isn't listed above, it's likely not a part of the Openreach network and you'll need to cancel with them directly. Here are the major providers that don't use the Openreach network:

  • Virgin Media

  • City Fibre

  • Hyperoptic

  • Community Fibre

  • G. Network

  • Gigaclear.

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