Why have I been charged for an engineer?
If we've applied a charge, we would've written to you to let you know.
An engineer charge would only have been applied to your bill, if:
An appointment has been arranged for an engineer visit to your property and you have missed the appointment or refused access.
An engineer has been requested by you at your cost to alter your internal wiring.
A fault is found to be caused by your internal wiring
A fault is found to be caused by any equipment you've been using (including faulty or incorrect set up of equipment)
No external network fault is found and the service is proved to be working ok
The line or main phone socket has been damaged by yourself, or someone working on your behalf (e.g builders, gardeners, etc.)
Damage has been caused by damp, flood, fire or building work
There is damage outside caused by things like broken guttering or trees on your property