Help and support

Refer a Friend FAQ's

Share the benefits with your friends!

You already know about the savings, simplicity, and award-winning service UW has to offer. So why not let your friends, family and colleagues into the secret - so they can start benefiting too?

Refer a friend and save money

We’ll give you up to £50 off your electricity bill each time someone you recommend takes all of their home services from us.

There’s no limit to the number of people you can refer, so there’s no limit to how much you can save!

For further details please take a look at our

FAQ’s

How do I refer my friend?

There are a few ways you can  refer your friend to UW:

1. You can share your personal referral link with your friend via the UW App. All your friend needs to do is follow the link, submit their details and someone will be in touch with them. This will usually be your UW Partner, or if you weren’t signed up by a UW Partner a member of our customer support team.

2. You can pass your friend’s details directly to your UW Partner if you have one. Making sure you gain your friends permission first.

3. If you didn’t join up through a UW Partner, ask your friend to give us a call on 0333 777 3212 to sign up. Make sure you tell them your customer number so we can give you your reward should you both meet the eligibility conditions

Why don’t I see an option to share my personal referral link in the UW app

First, make sure you’re running the latest version of the app. If you are, then it’s possible you may not qualify for the reward for some reason so we’ve chosen not to show it to you. The

for our refer a friend programme share all the eligibility rules you need to know. 

This doesn’t mean you can’t refer your friend using the other mechanisms outlined above, just that if you do you may not receive the reward should your friend be a qualifying referral.

I referred my friend but I’ve not received my reward. Why?

Please read the terms and conditions to understand if the friend you referred is a qualifying referral for you to receive a reward. Not all referrals will result in a reward for you as the person that referred them.

Please remember that although we can discuss the rules of the scheme with you, we are unable to discuss your friend’s account and personal details with you in line with our

.

I’m pretty sure based on the terms and conditions I should get a reward but I haven’t. What should I do?

It can take time for your friend’s services to go live. In the case of Energy, a few weeks. So please allow a little time.

Also with a  bill credit reward this will appear on the next bill generated after your friend’s services have gone live.

I received the confirmation email saying that I’m getting the reward for referring my friend but it’s not on my bill. What should I do?

Once we have reviewed if your friend is a qualifying referral and you are a qualifying referrer as per our terms and conditions we’ll send you a confirmation email informing you your credit will be on an `upcoming bill` in the `credits and debits` section.

If the credit isn’t on the next bill don’t worry, it’s probably because that bill was created before the credit was applied to your account and the credit will be on the next bill. If it’s not on that one please

.

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