Help and support

How do I change the way you send my bills?

If you'd like to receive a paper bill, a monthly fee of £2.50 will be added to your bill. To save money and save trees you can easily switch to email billing.

To switch how we send your bills, simply click

and login into your online account. You will find the option in the 'Billing' section, as you scroll down you will see an 'Edit billing preferences' button.

If you've only got your energy services with us, we can send you a paper bill in the post for free.

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