Help and support

How to make a bill payment

You can pay your bill in a few ways:

Set up a monthly Direct Debit

This is our recommended method. That’s because it takes the hassle out of remembering to pay and you'll be protected by the Direct Debit guarantee.

You can set one up either via the UW app or on your


Pay online

Your UW online account is the fastest and quickest way to make a payment and manage your bills. Just log-in to your

, to pay using a debit or credit card.

By phone

Call us on

 to make payment by debit or credit card.

By BACS transfer

If you'd like to pay your bill by BACS (Banking Automated Credit System), please use these details:

Account Name: Utility Warehouse 

Bank Account Number: 80256684

Sort Code: 20-00-00

Bank Name: Barclays Bank

Please make sure you include your UW account/customer number as the payment reference otherwise we won't know where it needs to be allocated.

By cheque or postal order

If you'd like to send us a cheque or postal order, you can post it to the following address:

Utility Warehouse

Network HQ

508 Edgware Road

The Hyde



Please make sure your UW account/customer number is written on the back otherwise we won't know where it needs to be allocated.

Bill payments are set to be taken automatically on the last working day of the month. If you'd like this to be changed to the first working day of the following month you can contact us.

Paying outstanding amounts

If you have an overdue balance, you can make a payment for this in the Billing and Payments section of your

or the UW app.

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